Join Our Innovative Team
Join our fast-growing and dynamic company, and be a part of an innovative team. At USWired, you'll work in an environment that fosters and rewards creativity and ingenuity. If you are interested in any of the positions below, please send your resume along with the job code to [email protected].
We currently have openings for the following positions:
Job Code: 895427
Position: Windows Senior Systems Engineer
Responsibilities: Lead a Service Team composed of Systems Engineers and Desktop Engineers. Plan, design, and maintain our clients' IT infrastructures both remotely and at customer sites. Troubleshoot and resolve network and system issues. Architect and implement a wide range of IT projects, such as high-availability and virtualization. Be the escalation path for issues that other engineers are unable to resolve. Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service. Participate in projects that enhance the quality or efficiency of the Support team.
Requirements: At least 8 years of experience with administering, configuring, optimizing, and maintaining Windows-based networks. Strong experience with Active Directory, Exchange, and Windows Security. Experience with routers (Cisco), firewalls (Cisco, SonicWALL, Barracuda), and virtualization (Citrix, VMware, and Hyper-V) is highly desirable. Self-motivated, able to work with limited supervision, excellent time management and organizational skills. Strong verbal, written, leadership, interpersonal and client management skills, with a positive "can-do" attitude.
Job Code: 678324
Position: Windows Systems Engineer
Responsibilities: Oversee day-to-day IT functions at client sites in the Bay Area, including Windows network administration, Exchange administration, backup & recovery, network security, user support, and network monitoring & maintenance. Participate in rotating off-hours on-call support.
Requirements: At least 5 year of administration experience with configuring, optimizing, and maintaining Windows networks. Must have experience with Microsoft Exchange. Experience with Citrix and Cisco is highly desirable. Experience with mixed Windows/Solaris/Linux networks is a plus. Excellent verbal, written, and interpersonal skills.
Job Code: 536729
Position: Windows Desktop Support Engineer
Responsibilities: Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications. Train users on network, hardware, and software use. Utilize our trouble-ticketing system to document your work and facilitate communication with our clients. Utilize our support technologies to provide remote-based support. Participate in rotating off-hours on-call support.
Requirements: At least 3 years of experience with providing desktop support for Windows-based systems. Highly intelligent and extremely detail oriented. Great attitude and customer service skills. Excellent verbal and written skills. Ability to work as a team player.
Job Code: 678457
Position: Windows Citrix Systems Engineer
Responsibilities: Enhance, optimize, administer, support, and monitor our Windows and Citrix-based Cloud Hosting Infrastructure, working under the supervision of our Cloud Architect. Provision and maintain customized virtual servers and other infrastructure and compute resources based on customer requirements. Ensure SLAs for uptime are met. Provide end-user support and problem resolution. Participate in rotating off-hours on-call support.
Requirements: At least 5 years of experience with administering, configuring, optimizing, and maintaining Windows-based networks, including strong experience with Active Directory, Exchange, and Windows Security. Extensive experience with Citrix server and desktop virtualization products, especially XenServer, XenApp, and XenDestop. Experience with routers, switches, and SANs are desirable, especially HP Layer 3 Switches and Nexenta-based SAN solutions. Self-motivated, able to work with limited supervision. Excellent time management, organized, and strong verbal and written skills.
Job Code: 472913
Position: Operations Support Specialist
Responsibilities: Coordinate support to customers and develop and streamline internal procedures to ensure quality service delivery. This includes overseeing the service desk operations as well as leading a small support team. You will define, develop, and implement operating procedures appropriate for a 24/7 service desk, as well as other functions related to supporting our day-to-day operations.
Requirements: 2-5 years of experience in customer service with 1-2 years of team leadership experience.Associates Degree or equivalent in a related field is a plus. Experience in IT service industry is a definite plus. Strong customer service skills.Ability to excel in a fast-paced company with minimal day-to-day supervision.Critical thinking skills with operational problem-solving abilities. Strong written and oral communication skills. Energetic with strong interpersonal skills.
