Our Managed Services plans provide everything you need to monitor, maintain, support, and administer your network 24 hours a day, 7 days a week, 365 days a year, for a fixed, predictable monthly fee. 

Our Managed Services plans include the following features:

• 24x7 continuous monitoring of your servers, desktops, and networking devices, including:
  • Connectivity Monitoring
  • Performance and predictive failure monitoring
  • Event log monitoring
  • Patch-level monitoring
  • System change monitoring
  • System replacement and warranty tracking services
  • APC UPS monitoring services
  • Firewall availability and performance monitoring
  • Antivirus Monitoring
  • Intrusion detection monitoring 
• Automatic alerts to our IT support team when a problem is detected, allowing us to prevent most problems from affecting your organization’s productivity
• Experienced, certified engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
• Dedicated Account Manager to ensure your complete satisfaction with our services
• Dedicated IT Purchaser for providing hardware and software quotes, inventorying software licenses, and tracking software subscription renewals
• Dedicated Help Desk that can be accessed via email, Web, or phone
• 24x7x365 on-call availability
• Guaranteed response times
• No additional charge for emergencies that affect the entire organization
• Periodic CIO visits to review our relationship and discuss any recommendations
• Enhanced reports showing overall network health, critical observations, and network availability and utilization, in addition to detailed records of all service requests and resolutions
• Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-related contact information, etc.
• Performance guarantee